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Service Coordinator (m/f)

Deutsche Windtechnik is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. With more than 3,300 WTGs under contract and more than 1,100 employees operating in several European countries, Deutsche Windtechnik sets the bar for Independent Service Provider services.

What makes us stand out from other service companies? We offer everything from A to Z and match that with a passion for all technical services related to wind power. The objective of our engineers and technicians is to individually increase efficiency and to keep availability high at all times. It is our objective to achieve the best-possible technical operation for our client’s systems and in turn offering cost-effective solutions.

We do everything possible to keep the wind turbines up and running and improve their performance, for the long term.

Deutsche Windtechnik has recently entered the US market and is headquartered in Houston, TX.  As  the largest and reputable independent service provider in Germany it is our objective to transfer and improve the same level of quality, safety, efficiency and customer service to the US market. Deutsche Windtechnik aims to become the strongest independent service provider in the US within the next 5 years and you can be part of this success.

Deutsche Windtechnik is opening a Customer Service Office in San Angelo, TX.  San Angelo will be the 1st CSO as we regionalize the US market.

Role

The Service Coordinator will be a key member of the US/CSO organization.  Excellent organizational, project management and communication skills are paramount combined with a good grounding in technical aspects and willing to develop these areas further is an essential part of this role.  As the Service Coordinator you will assist the CSO Regional Service Manager in supporting the Windfarms within the CSO and site and region tactical resources.

Location

The role will be based at our San Angelo, TX Customer Service Office.

Deine Aufgaben

  • Oversee all administrative task done at the various sites assigned to the CSO.
  • Assist with the coordination all of CSO South regional resources and O&M windfarm locations manpower.
  • Assist with logistical needs in regards to regional tooling and spare parts movements
  • Establish annual schedule maintenance schedules and service orders within management system
  • Check daily service orders, reports, and timesheets for accuracy
  • Assist technicians with all service orders, timesheets, and expenses.
  • Support and interface with accounting and finance to insure proper Service Order, expense, and timesheet processing.
  • Assist in developing and maintaining CSO financial analysis reports utilizing data from various sources.
  • Order and invoice parts and consumables as well as other supplies and or interface with Supply Chain Management for these activities as necessary.
  • Assist with the coordination and movement of service teams.
  • Coordinate travel requirements when and where required
  • Establish constant communications with regional techs and DWT O&M Site leads
  • Work with technicians and site leads to organise and promote the on call duties and weekend rotation, holidays and other cover when required
  • Produce all reports for supervisors and management on a weekly and monthly basis
  • Keep track of where employees are at any given time
  • Keep a record of service technicians safety and training courses
  • Collate and share information on best practice and operational shared learning
  • Develop internal processes and procedures for effective management of the CSO to include purchasing, reporting, data collection, personnel, fleet administration and other activities.  Ensure that all necessary processes are completed correctly and within deadline. 

 

 

Dein Profil

Functional

  • At least 4 years experiences of office administration and or similar role
  • Knowledge of accounting, data and administrative management practices and procedures
  • Proficiency in MS Office: Excel, Word, PowerPoint, Access
  • Excellent English skills, Spanish a plus
  • Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
  • Knowledge of business and management principles
  • Previous experience using financial software such as QuickBooks or SAP a plus

 

Personal

  • Extremely organised and a strong ability to multitask
  • High Attention to detail
  • Motivated, driven and enthusiastic
  • Ability to remain calm under pressure
  • Pragmatic approach to solve problems
  • Ability to deliver high quality work within compressed timelines
  • Excellent IT skills
  • Teamwork, collaboration and willingness to take over responsibility independently
  • Enthusiastic about building the brand within the Region
  • Co-ordination of business continuity processes with responsibility for documentation, etc.
  • First point of contact for business partners, guest and phone inquiries on site;

Das bieten wir

  • A varied position in a dynamic company environment with many possibilities for personal and professional development
  • Performance-related salary
  • Enjoyment at work in an interesting and forward-looking industry
  • Incentives, like for example company events

Have we sparked your interest?

If so, we would like to get to know you!

For your application at Deutsche Windtechnik Inc.we provide you with our application platform.

Here you can enter your data and upload your application files quickly and straightforwardly. You reach the online application form by clicking on the button “Apply Now”. For the application process please keep the following documents ready: Motivational letter, CV and further documents.

We are looking forward to your application and wish you lots of success!

Equal Employment Opportunity Statement
Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

(If there are any problems regarding the online application form please contact our technical support at it.ticket@deutsche-windtechnik.com)

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Infos

Tätigkeitsbereich
Administration

Stellentyp
Direct entry

Arbeitsort
San Angelo, TX

Anstellungsbeginn
Immediately