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IT Support Specialist
Deutsche Windtechnik is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source.
We offer a passionate drive for all technical services related to wind power. The objective of our engineers and technicians is to increase efficiency and to maintain maximum turbine profitability. Our goal is to achieve the best-possible generator uptime operation for our client’s systems by offering cost-effective solutions based on world class knowledge and experience.
Deutsche Windtechnik is in its third year of operation in the United States, and is headquartered in Humble, Texas. As the largest and most reputable independent service provider in Germany, it is our objective to transfer and improve the same level of quality, safety, efficiency and customer service to the US market. Deutsche Windtechnik aims to become the strongest independent service provider in the US within the next 5 years, and you can be part of this success!
Position Title: IT Support Specialist
Location: Humble, TX
Date Revised: November 4th, 2021
FLSA Status: Non-exempt
Reports To: Engineering Manager
Typically 8am – 5pm Central, Monday through Friday. Usually 40 hours per week with a daily 60 minute lunch break unless other arrangements have been agreed to by the employer and the employee.
The IT Support Specialist will provide analytical, technical, and administrative support to internal end users across North American sites. They will also be primary contact for all incoming calls, email requests, and helpdesk tickets for technical support. Interaction between all teams and departments- as well as developing procedures and solutions for all technical levels of our end users. Works with PC network software to configure, test, diagnose and correct network configurations. Training internal employees on various basic Windows operating system tools and software.
DEUTSCHE WINDTECHNIK CULTURE:
At Deutsche Windtechnik, what sets us apart is our intense focus on our customer, employees, and culture. Our Mission is to be the most trusted O&M partner to wind farm owners while our Vision is to empower the Americas’ achievement of 100% renewable energy, one wind turbine at a time. By supporting a team with a culture of our core values- Transparent, Innovative, Guiding, Efficient and Rapid- DWT enables each employee to succeed independently which makes our organization the best in the industry.
· Ability to research common hardware and software issues.
· Ability to communicate effectively.
· Ability to understand and follow instructions.
· Ability to multitask and focus in an open office environment.
· Ability to work with minimal supervision, given proper instructions.
While performing the duties of this job, the employee is regularly required to stand, bend and sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be capable of lifting and/or moving up to 25 pounds.
DESCRIPTION OF TASKS:
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
Preferred System Experience:
EQUIPMENT, MACHINES, TOOLS USED:
Computer, Computer Software, Scanner, Printer, Telephone, Copier
DESCRIPTION OF WORK ENVIRONMENT:
Duties are performed in a climate-controlled open plan office environment.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Equal Employment Opportunity Statement
Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination.
Whenever employees are working, operating DWT supplied vehicles, on DWT premises, or are conducting DWT related work off-site, they are prohibited from:
Humble, United States