Stellenangebote

IT Support Specialist

IT Support Specialist 

JOB DESCRIPTION

Deutsche Windtechnik is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. 

We offer a passionate drive for all technical services related to wind power. The objective of our engineers and technicians is to increase efficiency and to maintain maximum turbine profitability. Our goal is to achieve the best-possible generator uptime operation for our client’s systems by offering cost-effective solutions based on world class knowledge and experience.

Deutsche Windtechnik is in its third year of operation in the United States, and is headquartered in Humble, Texas.  As the largest and most reputable independent service provider in Germany, it is our objective to transfer and improve the same level of quality, safety, efficiency and customer service to the US market. Deutsche Windtechnik aims to become the strongest independent service provider in the US within the next 5 years, and you can be part of this success!

Position Title: IT Support Specialist

Location: Humble, TX

Date Revised: November 4th,   2021

FLSA Status:  Non-exempt

Reports To: Engineering   Manager

SCHEDULE:
Typically 8am – 5pm Central, Monday through Friday. Usually 40 hours per week with a daily 60 minute lunch break unless other arrangements have been agreed to by the employer and the employee. 

JOB SUMMARY:

The IT Support Specialist will provide analytical, technical, and administrative support to internal end users across North American sites. They will also be primary contact for all incoming calls, email requests, and helpdesk tickets for technical support. Interaction between all teams and departments- as well as developing procedures and solutions for all technical levels of our end users. Works with PC network software to configure, test, diagnose and correct network configurations. Training internal employees on various basic Windows operating system tools and software.

DEUTSCHE WINDTECHNIK CULTURE:
At Deutsche Windtechnik, what sets us apart is our intense focus on our customer, employees, and culture. Our Mission is to be the most trusted O&M partner to wind farm owners while our Vision is to empower the Americas’ achievement of 100% renewable energy, one wind turbine at a time. By supporting a team with a culture of our core values- Transparent, Innovative, Guiding, Efficient and Rapid- DWT enables each employee to succeed independently which makes our organization the best in the industry.

MENTAL REQUIREMENTS

· Ability to research common hardware and software issues.

· Ability to communicate effectively.

· Ability to understand and follow instructions.

· Ability to multitask and focus in an open office environment.

· Ability to work with minimal supervision, given proper instructions.

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to stand, bend and sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee must be capable of lifting and/or moving up to 25 pounds.

DESCRIPTION OF TASKS:

• Performs hardware setup      and installation of applications for new and existing personnel
• General IT support      including phones, PCs, and software
• Provides technical support      for our North American operations for internal end users on a variety of      hardware and software problems
• Works with the helpdesk      system by offering support or collecting data
• Works with network      administration to diagnose and troubleshoot network outages, maintain      network continuity
• Assists staff with the      operation of application software, including but not limited to: Word      processing, spreadsheet, presentation and communication software, web      applications and anti-virus 
• Attends and participates      in departmental meetings and committees to discuss IT-related issues, and      contributes to departmental projects
• Works with the global IT      Team and external service contractors as needed to research and recommend      hardware and software solutions
• Works with the ticket      system (JIRA) and solves end user requests using remote access software
• Serves as IT contact      person for the hotline in case of IT issues, like network problems or      server problems
• Further duties as assigned

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

• High school graduate or      equivalent with 1 year of related experience preferred
• Knowledge of Microsoft      operating systems
• Knowledge of Networking –      LAN, WAN, VoIP and cabling
• Basic knowledge of      computer hardware
• Office 365 administration
• Windows 10 installation/configuration      via deployment software 
• Ability to travel on      occasion

SKILLS

• Effective organizational      skills and attention to detail
• Good time management      skills
• Experience working both      independently, and in a team-oriented, collaborative environment is      essential
• Ability to effectively      prioritize and execute tasks
• Proven analytical and      problem-solving abilities
• Strong verbal, written      and, interpersonal communication skills

Preferred System Experience:

• Jira helpdesk program
• Active Directory
• Software distribution software
• Basic networking
• Lenovo brand hardware
• VoIP 
• Office 365 Suite 

EQUIPMENT, MACHINES, TOOLS USED:

Computer, Computer Software, Scanner, Printer, Telephone, Copier

DESCRIPTION OF WORK ENVIRONMENT:

Duties are performed in a climate-controlled open plan office environment. 

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Equal Employment Opportunity Statement
Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination.

#DeutscheWindtechnikatwork

Whenever employees are working, operating DWT supplied vehicles, on DWT premises, or are conducting DWT related work off-site, they are prohibited from: 

• Using, possessing, buying, selling, manufacturing or dispensing an illegal drug (to include possession of drug paraphernalia); 
• Having alcohol or an illegal drug in their system; and  
• Possessing or consuming alcohol.